Aptus · Support
One developer, one address — support@ebonykr.is
Email support@ebonykr.is. Aptus is built by one person, so replies are not instant, but every message is read. If you are reporting something going wrong, the two most useful things to include are what you expected to happen and what happened instead — and, if it is about a plan, roughly when you built it.
Writing a plan costs real money in AI model time, so there is a daily allowance per person. Signing in with Google is how the service knows whose allowance to count — without it, one person could spend everybody else’s. Beyond that, it only lets us count how often each account builds a plan or rebuilds a session. There is no cloud profile and no sync, and everything else in the app — logging workouts, your history, your existing plan — works signed out.
The allowance refills to ten every day at midnight UTC. Building a plan spends one, and expanding the plan you choose spends another, so a full plan is two. A brand new account starts with an extra ten on top, for setting things up.
Your training history is a database on your phone, and there is no profile for you on our servers. Building a plan sends a description of your training situation — not your name, date of birth, waist measurement or measurement history — and we keep a copy of that request with no account attached. See the privacy policy for the exact list.
No, if you use Android’s device-to-device transfer when setting up the new phone — the database is deliberately included in that. It is deliberately excluded from cloud backup, because it holds health information, so restoring from a cloud backup alone will not bring it across.
That is the app working as intended: the plan adjusts itself from what you have actually been logging, and there is no manual difficulty slider on purpose. Every adjustment shows a note saying why it happened. If a specific exercise is wrong for you, the workout summary has a “too hard / too easy / replace” row for exactly that one movement.
See Delete your account. Most of it you can remove yourself in the app, immediately.
No. Aptus is a training app, not a medical device or a medical service. The injury notes you write are used only to steer exercise selection away from what you flagged. If something hurts, see someone qualified.